Terms of service
| Terms of Service Last Updated: September 21, 2026 Welcome to the official website of Juyuantong Heritage. This website is operated by Hangzhou Juyuantong Health Technology Co., Ltd. Accessing, browsing, or using this website, or purchasing products through this website, means that you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, please stop using this website. 1. About Us This website and the Juyuantong Heritage brand are operated by: Brand Name: Juyuantong Heritage Operating Company: Hangzhou Juyuantong Health Technology Co., Ltd. Chinese Legal Name: 杭州居园桐健康科技有限公司 Company Address: Room 1B-207, Xingxing Zhichuang Park, No. 169 Xingqiao North Road, Xingqiao Subdistrict, Linping District, Hangzhou, Zhejiang, China Customer Service Email: JUYUANTONGHERITAGE@gmail.com Phone: +86 19706861072 2. Website and Services This website is hosted by Shopify and uses Shopify's e-commerce infrastructure, website hosting, shopping cart, order processing, and related services. Through this website, we offer Chinese art and cultural products, including Chinese porcelain, Chinese bronze art, and other contemporary works related to traditional Chinese art and cultural aesthetics. We make reasonable efforts to ensure that the website operates properly and to provide accurate, complete, and timely product and service information to the extent reasonably possible. However, we cannot guarantee that the website will always be free from: Technical failures Temporary unavailability Network interruptions System errors Third-party service interruptions Other unforeseen technical issues We may modify, update, suspend, or discontinue the website, products, features, or services as necessary for our business operations. 3. Product Nature and Cultural Information Some Juyuantong Heritage products are handcrafted or created as contemporary works inspired by traditional Chinese art, cultural objects, traditional forms, and decorative elements. Unless otherwise expressly stated on the applicable product page, our products are contemporary art and cultural works and are not represented as original historical artifacts, antiques, or authentic pieces from any specific historical period. Some products may be inspired by Chinese historical periods, traditional art forms, traditional object styles, or cultural elements, including but not limited to: Song Dynasty art and aesthetics Traditional Chinese ceramic art Ru ware-inspired styles Ge ware-inspired styles Traditional blue-and-white art Traditional Chinese bronze art Xuande-style designs Traditional Chinese cultural elements Historical names, cultural names, and style names are primarily used to describe the design inspiration, artistic style, or cultural background of the products and do not represent that the products are original historical artifacts or authentic pieces from the relevant historical period. If a product page contains specific information regarding the product's origin, age, material, or production method, the information provided on the applicable product page shall apply. 4. Product Images and Craftsmanship Variations We make reasonable efforts to accurately represent the following aspects of our products: Color Texture Dimensions Shape Appearance Product details However, slight differences between the actual products and the images displayed on the website may occur due to display settings, photography conditions, lighting, browser settings, and variations between production batches. Some products are made using handcrafted techniques, hand-glazing, firing processes, or other traditional craftsmanship. As a result, individual products may have slight differences in: Glaze Color Texture Dimensions Surface finish Handmade characteristics These characteristics are part of the manufacturing process and the nature of the products and do not necessarily constitute product defects. Some products feature antique-inspired, distressed, naturally varied, or traditional-style finishes. These visual characteristics are intentional elements of the product design and craftsmanship and are not considered product damage. 5. Product Prices Product prices displayed on the website are based on the information shown on the applicable product page and checkout page. We make reasonable efforts to ensure that pricing information is accurate. However, in rare circumstances, prices may be displayed incorrectly due to: System errors Technical issues Data update errors Human input errors Third-party system issues If we discover an obvious pricing error in an order, we may contact you before the order is shipped and provide the option to cancel the order or reconfirm the order at the correct price. If an order is cancelled due to a pricing error, any payment already made will be refunded using the original payment method. 6. Orders and Purchases When you place an order through this website, you are indicating your intention to purchase the selected products. After an order is submitted, we may send you an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted or shipped. We may cancel or refuse an order in the following circumstances: The product is out of stock Product information contains an obvious error The displayed price contains an obvious error Payment is unsuccessful The order presents a fraud or unusual risk Shipping information cannot be verified Shipping cannot be arranged Required by law or regulation Other reasonable business reasons If we cancel an order that has already been paid for, we will refund the applicable amount using the original payment method. 7. Payment Methods This website currently primarily uses PayPal to process customer payments. Payments may be subject to PayPal's applicable security verification and payment processing procedures. We do not directly store complete credit card information. Payment-related information may be processed by PayPal in accordance with its own privacy policy and applicable laws. If payment is unsuccessful, we may be unable to process or ship your order. 8. Order Processing and Shipping After payment is confirmed, we generally require 5–7 business days to process an order. After an order has been shipped, the standard transit time is generally: 7–15 business days. Therefore, the estimated total time from payment confirmation to delivery is generally: 12–22 business days. These timeframes are estimates and are not guaranteed delivery times. Shipping times may be affected by: Carrier arrangements Weather Holidays Customs processing International transportation conditions Flight or transportation availability Local delivery conditions at the destination Other circumstances beyond our control We will provide shipment tracking information after the order has been shipped. The carrier may vary depending on the destination and specific shipping arrangements. 9. Import Duties and Related Fees for U.S. Orders For orders shipped to the United States, normal import duties and related customs fees are covered by Juyuantong Heritage. Customers will not be required to pay additional charges for normal import customs clearance. However, additional charges arising from incorrect or incomplete shipping information provided by the customer, special regulatory requirements, violations of applicable local laws or regulations, or other non-standard import circumstances may not fall within the scope of the normal import duties and related customs fees described above. If you have questions about the import or delivery of a specific order, please contact our customer service team. 10. Shipping Address Customers are responsible for providing accurate and complete shipping information when placing an order. Please ensure that the following information is accurate: Recipient name Street address City State/Province Postal code Phone number Other necessary shipping information If you discover that your shipping address is incorrect, please contact us as soon as possible at: JUYUANTONGHERITAGE@gmail.com If the order has not yet been shipped, we will make reasonable efforts to assist with updating the address. Once an order has been handed over to the carrier, the shipping address generally cannot be changed. If an incorrect or incomplete address provided by the customer results in: Package return Failed delivery Reshipment Additional shipping costs the customer may be responsible for the related costs or consequences. 11. Delayed or Lost Packages If your package is significantly delayed, shows an abnormal shipping status, or is suspected to be lost, please contact us at: JUYUANTONGHERITAGE@gmail.com We will assist with checking the shipment status with the carrier and help address the issue based on the circumstances. Because international shipping involves third-party carriers, actual transit times and resolution results may be affected by carriers and other external factors. 12. Damaged, Defective, or Incorrect Items If the product you receive has: Damage during transportation An obvious quality issue A product that does not match your order An incorrect product please contact us within 7 days of delivery. Please provide: Order number Product information Description of the issue Clear photos of the product Photos of the packaging and shipping damage, where applicable We will review the situation and provide an appropriate solution based on the circumstances. If the issue is confirmed to involve shipping damage, a product quality issue, or an incorrect item sent by us, we will cover the applicable return shipping costs. 13. Returns and Refunds Unless otherwise expressly stated on the applicable product page, we accept return requests within 30 days from the date of delivery. Products returned under our standard return policy must: Be unused Remain in their original condition Have no visible signs of use Include the original packaging, accessories, and included materials where applicable Customers are responsible for return shipping costs for standard returns. For returns caused by damaged, defective, or incorrect products, we will cover the applicable return shipping costs. Returns must be approved before the product is sent back. Refunds will be issued to the original payment method used for the purchase. After the returned product has been received and reviewed, we generally process refunds within 5–10 business days. The time required for the refund to appear in your account may vary depending on PayPal or another applicable payment service provider. Standard shipping is free, so there is generally no original standard shipping charge to refund. For detailed return and refund rules, please refer to: Refund & Return Policy 14. Product Use, Modification, and Customer-Caused Damage Products must remain unused and in their original condition during the return period. Products that have been used, improperly handled, altered, modified, intentionally damaged, or returned with visible signs of use may not be eligible for a standard return. The following characteristics are not considered product damage by themselves: Handmade characteristics Glaze variations Color variations Texture variations Distressed finishes Antique-inspired finishes Traditional craftsmanship characteristics Other design or craftsmanship characteristics If a product arrives damaged, defective, or incorrect, please contact us according to the process described under Damaged, Defective, or Incorrect Items. 15. Order Cancellation Customers may contact us to request cancellation of an order before the order has been shipped. Please send cancellation requests as soon as possible to: JUYUANTONGHERITAGE@gmail.com Once an order has been shipped, it generally cannot be cancelled. If an order is successfully cancelled before shipment, any eligible amount will be refunded using the original payment method. 16. Intellectual Property The content on this website, including but not limited to: Brand names Trademarks Logos Product names Product images Product descriptions Product stories Website design Page layouts Graphics Written content Videos Other original content may be the intellectual property of Juyuantong Heritage, Hangzhou Juyuantong Health Technology Co., Ltd., or the applicable rights holders. Without our prior written permission, you may not: Copy Modify Publish Reproduce Sell Use for commercial purposes Imitate Otherwise use the content of this website without authorization. If you believe that content on this website infringes your intellectual property rights, please contact us and provide the relevant information. 17. Shopify and Third-Party Data Processing Services This store is hosted by Shopify and uses Shopify's website hosting, e-commerce infrastructure, shopping cart, order processing, and related services. When you visit this store or make a purchase, Shopify may process data related to your visits, interactions, and purchases. Because this store has Shopify Network Intelligence enabled, Shopify may securely use relevant customer data from this store together with relevant customer data from other Shopify merchants to generate insights that support Shopify's Enhanced Services. These services may be used to: Improve products and personalization Improve store performance Understand customer interactions with stores and related services Improve relevant marketing and advertising functions Shopify states that other Shopify merchants cannot directly access customer data from this store. In providing these services, relevant information may be shared with or processed by Shopify and other third-party service providers that may be located in other countries or regions. These third-party services may include: Shopify PayPal Shipping service providers Analytics services actually used Advertising services actually used Website and Cookie services actually used For information about how we collect, use, and protect personal information, please refer to our: Privacy Policy For information about how Shopify processes consumer personal information, please refer to: Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers 18. External Links This website may contain links to third-party websites or services. These third-party websites are not operated or controlled by us. We are not responsible for the: Content Privacy policies Security measures Services Products Data processing practices of third-party websites. When visiting third-party websites, you should review the applicable terms and privacy policies of those websites. 19. Website Use You agree to use this website only for lawful purposes. You may not use this website to: Engage in unlawful activities Commit fraud Engage in deception Infringe the rights of others Compromise website security Interfere with the normal operation of the website Gain unauthorized access to website systems Upload malicious code Conduct automated abuse Otherwise harm the website or other users If we believe that your conduct may violate these Terms of Service or affect website security, we may restrict or terminate your access to related website services. 20. Website Information Updates We may update the following information from time to time based on actual circumstances: Product information Product inventory Product prices Product descriptions Website content Services Shipping information Policy documents Website features We make reasonable efforts to keep website information accurate, but we do not guarantee that all information on the website will always be completely free from errors or omissions. If an obvious error is discovered, we may correct it as appropriate. 21. Policy Documents These Terms of Service should be read together with the other policies and information available on our website, including: Shipping Policy Refund & Return Policy Privacy Policy Legal Notice Contact Information About Us Your Privacy Choices Together, these policies provide important information regarding the operation of our website and the services we provide to customers. In particular: Shipping Policy explains shipping methods, processing times, transit times, and related shipping matters. Refund & Return Policy explains our rules regarding returns, refunds, order cancellations, and damaged products. Privacy Policy explains how we and relevant service providers collect, use, retain, and process personal information. Legal Notice explains the website operator, the nature of our products, website content, and related legal matters. Your Privacy Choices provides an opt-out mechanism for data sharing and targeted advertising where applicable. 22. Limitation of Liability To the maximum extent permitted by applicable law, we are not responsible for indirect, incidental, special, or consequential losses arising from: Temporary website unavailability Network failures Third-party service interruptions Shipping delays Carrier issues Customs processing delays Weather or natural disasters Holiday shipping delays Force majeure events Incorrect information provided by customers Unauthorized actions by third parties Other circumstances beyond our reasonable control Nothing in these Terms of Service limits any liability that cannot be limited under applicable law. 23. Force Majeure If we are unable or delayed in performing our obligations due to events beyond our reasonable control, we will not be responsible for the resulting delay. Such events may include: Natural disasters Extreme weather War Terrorist activities Government actions International transportation disruptions Strikes Cyberattacks Major system failures Public health emergencies Customs restrictions Transportation shortages Other events that cannot reasonably be foreseen or controlled In such circumstances, we will take reasonable measures to minimize the impact on customers. 24. Changes to These Terms of Service We may update these Terms of Service in response to changes in our business, technology, services, or applicable laws and regulations. Updated versions will be published on this page, and the latest update will be reflected in the "Last Updated" date. If you continue to use this website after the Terms of Service have been updated, you will be considered to have accepted the updated Terms of Service. 25. Contact Us If you have any questions about these Terms of Service, your order, our products, or website services, please contact us. Juyuantong Heritage Operating Company: Hangzhou Juyuantong Health Technology Co., Ltd. Chinese Legal Name: 杭州居园桐健康科技有限公司 Address: Room 1B-207, Xingxing Zhichuang Park, No. 169 Xingqiao North Road, Xingqiao Subdistrict, Linping District, Hangzhou, Zhejiang, China Customer Service Email: JUYUANTONGHERITAGE@gmail.com Phone: +86 19706861072 Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM China Standard Time (CST) Typical Response Time: 24–48 business hours 26. Acceptance of These Terms of Service By accessing, browsing, creating an account, placing an order, or using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree to these Terms of Service, please stop using this website. Juyuantong Heritage Last Updated: September 21, 2026 |