Privacy policy

 

Privacy Policy
Last Updated: September 21, 2026
Juyuantong Heritage respects and values your privacy.
This Privacy Policy explains how we may collect, use, store, and protect your information when you visit, browse, or use www.juyuantongheritage.com, purchase products through our website, or contact us.
This store is hosted by Shopify and operated by Hangzhou Juyuantong Health Technology Co., Ltd. Shopify provides the e-commerce infrastructure, website hosting, shopping cart, order processing, and related services used by this website. When you visit this website or make a purchase, Shopify may process information related to your visit, interactions, and purchases, including data processing for services based on your interactions with this store, other merchants, and Shopify.
By using this website or submitting an order, you acknowledge that you have read and understood this Privacy Policy.

1. About Us
This website and the Juyuantong Heritage brand are operated by:
Brand Name:
Juyuantong Heritage
Operating Company:
Hangzhou Juyuantong Health Technology Co., Ltd.
Chinese Legal Name:
杭州居园桐健康科技有限公司
Company Address:
Room 1B-207, Xingxing Zhichuang Park, No. 169 Xingqiao North Road, Xingqiao Subdistrict, Linping District, Hangzhou, Zhejiang, China
Customer Service Email:
JUYUANTONGHERITAGE@gmail.com
Phone:
+86 19706861072

2. Information We May Collect
When you visit our website, create an account, place an order, contact us, or use our services, we may collect the following information:
2.1 Contact Information
This may include:
Name
Email address
Phone number
Shipping address
Billing address, where applicable
2.2 Order Information
This may include:
Order number
Products purchased
Product quantities
Order amount
Shipping information
Order status
Return and refund information
2.3 Payment-Related Information
We process payments through third-party payment services.
Currently, this website uses PayPal as its primary payment method.
We do not directly store complete credit card numbers or other complete payment credentials. Payment-related information may be processed by the applicable third-party payment service provider in accordance with its own privacy policy.
2.4 Website and Device Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Access time
Page visit records
Website interaction information
Device and network information
This information may be used for website operation, security, analytics, and improving the user experience.

3. Payment Information
When you complete an order through our website, payment may be processed by PayPal or other applicable third-party payment services.
Third-party payment service providers may collect, process, and retain payment-related information in accordance with their own privacy policies and applicable laws.
For information about how PayPal handles personal information, please refer to PayPal's own privacy policy.

4. Website and Device Information
To ensure that our website operates properly, improve website security, and enhance the user experience, we may collect technical information related to your use of our website.
This information may include:
IP address
Browser information
Device type
Operating system
Pages visited
Access time
Referring source
Website interaction data
Device and network information
We may use this information for website operation, security monitoring, troubleshooting, statistical analysis, and website optimization.

5. Cookies and Similar Technologies
This website may use cookies and similar technologies.
Cookies are small data files stored in your browser or device that can help a website remember certain information and support normal website functionality.
We may use cookies and similar technologies for:
Basic website functions
Shopping cart functionality
Login and account functions
Website security
Saving user preferences
Website analytics
Improving the website experience
Understanding website visits and interactions
Supporting marketing and advertising functions, where applicable
This website may use cookies and related technologies provided by Shopify.
Where applicable, you may manage cookies through the cookie banner provided on our website or through your browser settings.

6. How We Use Your Information
We may use the information we collect for the following purposes:
6.1 Processing and Fulfilling Orders
Including:
Processing orders
Confirming payments
Preparing products
Arranging shipping
Providing shipment tracking information
Processing returns and refunds
6.2 Providing Customer Service
Including:
Responding to customer inquiries
Handling order-related issues
Processing after-sales requests
Handling returns and refunds
Assisting with shipping-related issues
6.3 Website Operations
Including:
Maintaining normal website operation
Improving website functionality
Optimizing the user experience
Preventing fraud, abuse, and other security issues
Analyzing website usage
6.4 Shopify-Related Services
Because this store is hosted by Shopify and uses Shopify's e-commerce infrastructure and related services, Shopify may process information related to customer visits, interactions, and purchases in accordance with its services and applicable terms.
6.5 Shopify Network Intelligence
This store has Shopify Network Intelligence enabled.
When this feature is enabled, Shopify may securely use relevant customer data from this store together with relevant customer data from other Shopify merchants to generate insights that support Shopify's Enhanced Services.
These services may involve:
Improving products and personalization
Improving store performance
Understanding customer interactions with stores and related services
Supporting relevant marketing and advertising functions
Shopify states that other merchants cannot directly access your customer data from this store.
In providing these services, your information may be processed by Shopify and other third-party service providers, which may be located in other countries or regions.
The specific processing activities associated with Shopify Network Intelligence may change depending on Shopify's services, features, and applicable laws.

7. We Do Not Sell Your Personal Information
We do not sell your personal information to third parties for the ordinary purpose of selling personal information.
However, under certain U.S. state privacy laws, the terms "sale," "sharing," or "targeted advertising" may have specific legal definitions.
When Shopify Network Intelligence or other applicable services are enabled, certain data processing activities may be considered "sharing" or may relate to "targeted advertising" under applicable laws.
If applicable laws in your jurisdiction provide you with the right to opt out of certain data processing activities, you may exercise your choices through the Your Privacy Choices page provided on our website.

8. Third Parties With Whom We May Share Information
To operate our website, process orders, and provide related services, we may share or allow necessary information to be processed by the following third-party service providers:
Shopify
Shopify provides this website with:
Website hosting
E-commerce infrastructure
Shopping cart functionality
Order processing
Customer account functionality
Website-related services
Certain privacy and data processing services
Because this store has Shopify Network Intelligence enabled, Shopify may process customer data in accordance with its applicable service terms to provide related Enhanced Services.
Shopify may use relevant information together with relevant information from Shopify and other merchants to generate insights that support these services.
Other Shopify merchants cannot directly access customer data from this store.
For more information about how Shopify processes consumer personal information, please refer to:
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
PayPal
We use PayPal to process customer payments.
PayPal may process payment-related information in accordance with its own privacy policy.
Shipping Service Providers
To complete order deliveries, we may provide necessary information to the logistics or transportation service providers actually used for an order, such as:
Recipient name
Shipping address
Phone number
Order and shipping-related information
This information is used only to the extent necessary to fulfill orders and provide shipping services.
Website Analytics, Advertising, and Cookie Services
If this website actually installs, enables, or uses applicable analytics, advertising, or cookie services, we may provide those service providers with the information necessary for their proper operation.
We will not list third-party platforms in this Privacy Policy that we do not actually use.
Legal and Security Situations
We may disclose relevant information in accordance with applicable laws in the following situations:
To comply with laws and regulations
To respond to lawful requests from government or regulatory authorities
To handle legal proceedings
To protect our legitimate rights and interests
To prevent fraud, abuse, or security threats
To protect the safety of customers, employees, or other individuals

9. Third-Party Services and External Websites
This website may contain third-party services, payment tools, or links to external websites.
When you access a third-party website or use a third-party service, your information may be processed in accordance with that third party's own privacy policy.
We do not control the privacy policies, data processing practices, or security measures of third-party websites.
We recommend reviewing the applicable privacy policy before using any third-party service.

10. How We Protect Your Information
We take reasonable technical and administrative measures to protect personal information from unauthorized access, use, modification, disclosure, or loss.
However, no method of internet transmission or electronic data storage can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect your information, we cannot guarantee the absolute security of information transmitted or stored through the internet.

11. Data Retention
We retain personal information for as long as reasonably necessary based on our business needs and applicable laws.
The retention period may depend on:
Order processing requirements
Customer service requirements
Return and refund processing
Financial and tax record requirements
Legal obligations
Dispute resolution
Fraud prevention and security
Performance of contracts and enforcement of applicable agreements
When personal information is no longer reasonably necessary for business or legal purposes, we will take appropriate steps to delete, anonymize, or stop using the information in accordance with applicable laws.
If you request deletion of your personal information, we will process your request in accordance with applicable laws and Shopify's applicable data processing mechanisms.
If the relevant data is also processed by Shopify Network Intelligence, where supported by Shopify's applicable mechanisms, a deletion request may also result in the relevant data being deleted from Shopify Network Intelligence.

12. Your Privacy Rights
Depending on where you are located and the laws applicable to you, you may have some or all of the following rights:
To know whether we process your personal information
To request access to your personal information
To request correction of inaccurate information
To request deletion of your personal information
To request restriction of certain data processing activities
To object to certain data processing activities
To opt out of marketing communications
Where applicable, to opt out of the sale or sharing of personal information
Where applicable, to opt out of targeted advertising based on personal information
To submit a privacy-related request, please contact us at:
JUYUANTONGHERITAGE@gmail.com
We may need to verify your identity to ensure that the privacy request is made by the individual concerned or by an authorized representative.
Your privacy rights are subject to applicable laws and may not apply in all circumstances.

13. Your Privacy Choices
If applicable privacy laws in your jurisdiction provide you with the right to opt out of processing related to the sale, sharing, or targeted advertising of personal information, you may submit your privacy choices through the Your Privacy Choices page on our website.
Your Privacy Choices:
https://www.juyuantongheritage.com/pages/data-sharing-opt-out
This page is provided by Shopify to help visitors manage privacy choices relating to the sharing of personal information and related targeted advertising activities.
Where applicable, browser privacy signals such as Global Privacy Control (GPC) may also affect these choices.
If you opt out of applicable data sharing through Shopify's data sharing opt-out page, GPC, or another tool properly integrated with Shopify's Customer Privacy API, Shopify will process your choice in accordance with its applicable mechanisms.

14. Marketing Emails and Communications
If you choose to receive our marketing communications, we may send you emails containing:
Product information
New product information
Brand updates
Promotional information
Other information related to Juyuantong Heritage
You may unsubscribe from marketing emails at any time using the unsubscribe option included in the applicable marketing email.
Even if you unsubscribe from marketing communications, we may still send you necessary transactional or service-related communications, such as:
Order confirmations
Payment confirmations
Shipping notifications
Shipment tracking information
Refund notifications
Customer service responses
These communications are transactional or service-related and are not considered general marketing communications.

15. Children's Privacy
This website is not specifically intended for children.
We do not knowingly collect personal information from children when we know that the individual is a child.
If you believe that a child has provided personal information to us, please contact us at:
JUYUANTONGHERITAGE@gmail.com
If we determine that the information belongs to a child whose information should not have been collected under applicable laws, we will take reasonable steps to address the information in accordance with applicable laws.

16. International Data Processing
Because our company is located in China and this website uses Shopify and other third-party services that may be located in different countries or regions, your personal information may be processed or stored outside the country or region where you are located.
Relevant third parties may include:
Shopify
PayPal
Shipping service providers
Analytics, advertising, or website service providers actually used by the website
These service providers may process relevant information in other countries or regions.
When your information is processed across borders, we will handle it in accordance with applicable laws and the privacy and data protection mechanisms of the relevant service providers.
By using this website, you acknowledge that your information may be processed across borders as described in this Privacy Policy.

17. U.S. Customers
This website primarily provides products and related services to customers in the United States.
For U.S. customers, we process personal information in accordance with applicable U.S. federal, state, and local privacy laws.
Certain U.S. state privacy laws may provide consumers with specific rights, including:
Access to personal information
Deletion of personal information
Correction of personal information
Opting out of the sale or sharing of personal information
Opting out of targeted advertising
Certain rights to restrict or object to specific privacy-related processing
The specific rights available to you depend on the state where you are located and the laws applicable to you.
If you wish to exercise an applicable privacy right, you may contact us at:
JUYUANTONGHERITAGE@gmail.com
You may also use the Your Privacy Choices page on our website:
https://www.juyuantongheritage.com/pages/data-sharing-opt-out
Certain Shopify Network Intelligence services may involve the concepts of "sharing" or "targeted advertising" under the privacy laws of certain U.S. states. Accordingly, we provide eligible customers with access to Shopify's data sharing opt-out mechanism.

18. Updates to This Privacy Policy
We may update this Privacy Policy based on:
Changes to website functionality
Changes to our business model
Changes to third-party services
Changes to Shopify services or features
Changes to data processing practices
Changes to applicable laws or regulatory requirements
When we update this Privacy Policy, we will update the "Last Updated" date displayed on this page.
We recommend reviewing this Privacy Policy periodically to understand how we collect, use, and protect your information.

19. Relationship to Other Policies
This Privacy Policy should be read together with other policies and information available on our website, including:
Shipping Policy
Refund & Return Policy
Terms of Service
Legal Notice
Contact Information
About Us
Your Privacy Choices
Together, these policies provide important information regarding the operation of our website and the services we provide to customers.
If different policies address different subjects, the specific policy applicable to that subject will govern.

20. Contact Us
If you have any questions about this Privacy Policy, how we process personal information, or your privacy rights, please contact us.
Juyuantong Heritage
Operating Company:
Hangzhou Juyuantong Health Technology Co., Ltd.
Chinese Legal Name:
杭州居园桐健康科技有限公司
Address:
Room 1B-207, Xingxing Zhichuang Park, No. 169 Xingqiao North Road, Xingqiao Subdistrict, Linping District, Hangzhou, Zhejiang, China
Customer Service Email:
JUYUANTONGHERITAGE@gmail.com
Phone:
+86 19706861072
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM China Standard Time (CST)
Typical Response Time:
24–48 business hours

21. Acceptance of This Privacy Policy
By accessing, browsing, creating an account, placing an order, or using this website, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please stop using this website.
Juyuantong Heritage reserves the right to update this Privacy Policy in response to changes in our business, technology, third-party services, or applicable laws.
Last Updated: September 21, 2026