Shipping policy
| Shipping Policy Last Updated: September 21, 2026 Juyuantong Heritage is committed to providing customers with clear and transparent shipping services. This Shipping Policy applies to orders purchased through the official Juyuantong Heritage website and shipped to the United States. 1. Shipping Destinations We currently provide standard shipping services primarily to the United States. All orders are shipped from Hangzhou, Zhejiang, China. Shipping Origin: Room 1B-207, Xingxing Zhichuang Park, No. 169 Xingqiao North Road, Xingqiao Subdistrict, Linping District, Hangzhou, Zhejiang, China 2. Shipping Method and Cost We currently offer: Standard Shipping Standard Shipping Cost: Free All eligible U.S. orders qualify for free standard shipping with no minimum order requirement. 3. Order Processing Time After payment has been confirmed, we generally require 5–7 business days to process the order, prepare the products, package the order, and arrange shipment. Order Processing Time: 5–7 business days There is currently no fixed daily order cutoff time. 4. Transit Time After the order has been fully processed and handed over to the carrier, the estimated transit time is: Standard Transit Time: 7–15 business days Transit time refers to the estimated number of business days from the time the order is handed over to the carrier until it is delivered to the customer's shipping address. 5. Estimated Total Delivery Time From payment confirmation to delivery, the estimated total delivery time is approximately: 12–22 business days This estimated time consists of: Order Processing: 5–7 business days Transit: 7–15 business days The above timeframe is an estimated delivery timeframe and is not a guaranteed delivery date. Actual delivery times may vary due to carrier arrangements, weather, holidays, customs processing, or other circumstances beyond our reasonable control. 6. Shipping Carriers We select an appropriate shipping carrier based on the destination of the order and the actual logistics arrangements. The carrier used may vary between orders. 7. Shipment Tracking After an order has been shipped, we will provide tracking information. Customers can use the tracking information provided by us to check the status of their shipment. Because different carriers may have different systems and update schedules, tracking information may take some time to appear or update after a package has been shipped. 8. Shipment Notifications After an order has been shipped, we will send the customer a shipment notification and, where applicable, provide tracking information. 9. Customs, Duties, and Import Fees For orders shipped to the United States, normal import duties and related customs fees are covered by Juyuantong Heritage. Customers will not be required to pay additional charges for normal import customs clearance. 10. Shipping Address Customers are responsible for providing an accurate and complete shipping address when placing an order, including the recipient's name, street address, city, state, ZIP Code, and any other information necessary for delivery. If a customer discovers an error in the shipping address before the order has been shipped, please contact us immediately. If the order has not yet been shipped, we will make reasonable efforts to assist with updating the shipping address. Once an order has been handed over to the carrier for transportation, the shipping address generally cannot be changed. Delivery issues resulting from an incorrect or incomplete shipping address provided by the customer may be the customer's responsibility. 11. Lost Packages or Delivery Issues If tracking information has not been updated for an extended period, a package appears to be lost, or another delivery issue occurs, please contact us promptly. We will assist in contacting the relevant shipping carrier and help address the issue based on the circumstances. 12. Damaged Packages If the package you receive shows obvious signs of damage during transportation, please contact us as soon as possible. If the product was damaged during transit, please contact us within 7 days after delivery and, where possible, provide: - Order number; - Photos of the damaged product; - Photos of the outer packaging; - Photos of the shipping package; and - Any other information that may help demonstrate the transportation damage. We will assist with the matter based on the circumstances. For arrangements regarding returns and refunds for damaged, defective, or incorrect products, please refer to our Refund & Return Policy. 13. Delivery Delays We will make reasonable efforts to process and ship orders according to the estimated timeframe. However, actual delivery times may be affected by factors including: - Carrier transportation arrangements; - Severe weather; - Holidays; - Customs inspection or processing; - International shipping delays; - Flight or transportation route adjustments; and - Other circumstances beyond our reasonable control. Therefore, the shipping timeframes published on our website are estimates and do not constitute guaranteed delivery dates. 14. Contact Us If you have any questions about order delivery, shipment tracking, or package status, please contact us: Juyuantong Heritage Operated by: Hangzhou Juyuantong Health Technology Co., Ltd. Email: JUYUANTONGHERITAGE@gmail.com Phone: +86 19706861072 Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM China Standard Time (CST) Response Time: We typically respond within 24–48 business hours. Juyuantong Heritage will maintain and update shipping information according to actual logistics arrangements. The shipping timeframes published on our website are estimates. Actual delivery times may vary due to carriers, customs, weather, holidays, and other circumstances beyond our reasonable control. |