Contact Information Last Updated: September 21, 2026 If you have any questions about Juyuantong Heritage products, orders, shipping, returns, or other services, please feel free to contact us using the information below. Brand Information Brand Name: juyuantong heritage Operating Company: Hangzhou Juyuantong Health Technology Co., Ltd. Chinese Legal Name: 杭州居园桐健康科技有限公司 Company Address Business Address: Room 1B-207, Xingxing Zhichuang Park, No. 169 Xingqiao North Road, Xingqiao Subdistrict, Linping District, Hangzhou, Zhejiang, China Chinese Address: 浙江省杭州市临平区星桥街道星桥北路169号星星智创园1B-207 Customer Service Email: JUYUANTONGHERITAGE@gmail.com Phone: +86 19706861072 Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM China Standard Time (CST) Response Time: We typically respond to customer inquiries within 24–48 business hours. Customer Service Scope Our customer service team can assist with the following matters: - Product information inquiries - Order status inquiries - Shipping and shipment tracking - Delivery issues - Damaged or incorrect products - Returns and refunds - Order cancellations - Other questions related to shopping on our website Order and After-Sales Inquiries To help us process your request more quickly, please provide your order number and a description of the issue when contacting us about an order. If your inquiry involves a damaged, defective, or incorrect product, please also provide relevant photos and any necessary information so that we can verify the issue. Related Policies For detailed information regarding shipping, returns and refunds, and website use, please refer to: - Shipping Policy - Refund & Return Policy - Terms of Service - Privacy Policy We will handle customer inquiries in a timely manner based on the circumstances and make reasonable efforts to provide assistance. Juyuantong Heritage Discover Chinese Heritage Through Art.